Help Desk

Ombudsman's office

For the entire textile chain, respecting human and labour rights and environmental protection is of the utmost importance and a personal concern for Victor Wagner und Glass Gmbh. To ensure that all voices can be heard in our company, we have a system in place for the complaints and suggestions of interest groups.

Your contact person is Ms Neli Seifertwho can be reached by phone at: +43 1 480 81 11 27 or by email at: neli.seifert@wagner-glass.com

You can also address your concern (including anonymously) by emailing us on responsibility@wagner-glass.com. We can also be reached by phone at +43 1 480 81 11 26 We speak Bulgarian, Hungarian, Slovak, Turkish, English and Russian. We stand up for your rights!

WHAT IS AN OMBUDSMAN'S OFFICE?

An ombudsperson is an impartial arbitrator. An ombuds council is a panel of people who performs such arbitration tasks.

FORMULAR

    Ablauf

    1
    Receipt of the complaint

    2
    Classification and confirmation of its receipt within three working days

    3
    Exchange with all stakeholders (dialogue)

    4
    Joint
    conflict resolution

    5
    Performance of the agreed form of reparation

    6
    Termination of the procedure

    7
    Regular review of the effectiveness of the complaint process